Official SINGER® Sewing Machine Store
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FREE UK Delivery

Transportation - FREE UK Delivery

UK Mainland Delivery for all machines is Free of charge
Other destinations vary and will be calculated at checkout depending on order value.

Standard Delivery Policy

We offer FREE delivery for all in stock machine orders within the UK mainland. Please allow 1 to 2 working days for delivery. Please note that Northern Ireland, Scottish Highlands and Islands may take longer to arrive and a delivery charge will apply for these locations. We deliver with DPD, Fedex and Royal Mail.

We aim to dispatch in stock orders in 1 to 2 working days. At busy times such as sales periods or periods of high demand, dispatch times may take slightly longer.

Preordered machines: Please refer to your receipt for delivery times - estimated delivery times shown in the product title.

Ex Display machines: Please allow 2-3 working days for delivery to allow for testing and quality control.

Parts & Accessories: We use Royal Mail, DPD and Parcelforce for parts orders. We offer delivery choices at checkout. Please note: If you order accessories with a machine, they may arrive separately via the post. Please allow 1 to 2 working days for your order to be dispatched.

Free Gifts & Promotional Items: Where free gifts are offered, these will normally arrive separately from the machine via Royal Mail.

Standard Delivery: Orders under £25 are subject to a P&P charge calculated at checkout. Orders over £25 are delivered free of charge to mainland UK.
Premium Delivery: We also offer a 1st class and express 1 working day from dispatch tracked delivery service which you can select at checkout. Please note that standard dispatch times still apply, however we do prioritise these orders.

Courier Information:

Our courier partners are generally DPD, Fedex, Parcelforce, DHL and Royal Mail. For machine orders, you will be notified by email or text message with tracking information, delivery date and time slots once your item(s) have left the warehouse. Deliveries outside of mainland UK may take longer to arrive.

If you have specific delivery instructions, please add this to your order as a Note at the shopping cart page or get in touch.

Secure and Signed for Deliveries:

COVID-19 - Items now do not need to be signed for, contactless delivery is standard.

Orders must be signed for and can be delivered to your home, a neighbour or place of work as specified at checkout. You can also change your delivery when in transit to collect from a local collection point with DPD. Valid ID and DPD reference will be required at a collection point.

Failed Deliveries:

If your delivery has not arrived as expected or you have missed the delivery more than once your parcel may be returned. Please contact us to rearrange delivery.

Packaging:

Please note that some machine models are sent out in full colour packaging so if buying for a gift, please consider using a collection point or a neighbour to take in your parcel if you do not wish for the contents to be seen. If you require black wrapping, please request this when placing your order and we will do our best to accommodate.

Delivery Damage:

If there has been an issue with your delivery or there is any damage on the outer box or internal item, please inform us within 72 hours of delivery so we are able to raise a dispute with our carriers. Claims made of delivery issues outside of this time may not be able to be escalated.

Returns:

Please see our Returns Policy

30 day home trial:

Please see our 30 day trial policy