FREE UK Delivery
UK Mainland Delivery for all machines is Free of charge
Other destinations vary and will be calculated at checkout depending on order value.
Update re deliveries to Northern Ireland: Due to Brexit related shipping issues, we are not able to dispatch Sewing machines to Northern Ireland until approx end of January. If you place an order with a Northern Ireland delivery address, your order will be held until we are able to ship to your destination.
Standard Delivery Policy
We offer FREE delivery for all in stock machine orders within the UK mainland. Please allow 1 to 2 working days from dispatch. Please note that Northern Ireland, Scottish Highlands and Islands may take longer to arrive and a delivery charge will apply for these locations. We deliver with DPD, Fedex and Royal Mail.
We aim to dispatch in stock machines and accessories in 1 to 3 working days. At busy times such as sales periods or periods of high demand, dispatch times may take slightly longer.
Preordered machines: Please refer to your receipt for delivery times - estimated delivery times shown in the product title.
Sewing Machine and Overlocker Orders - Delivery Times:
Due to extremely high demand, many popular items are available to preorder against stock coming in - If you are pre-ordering an item, the estimated delivery time will be shown in the title of the product and on your emailed receipt. If a month is specified, then we will aim to deliver by the end of that month.
Shipping times from the factory can vary at this busy time so preorder timescales are be subject to change, we will inform you near the estimated delivery date as to your delivery window.
Ex Display machines: Please allow 3-5 working days for delivery to allow for testing and quality control.
Parts & Accessories: We use Royal Mail and DPD for parts orders. We offer delivery choices at checkout. Please note: If you order accessories with a machine, they may arrive separately via the post. Please allow 1 to 3 working days for your order to be dispatched.
Free Gifts & Promotional Items: Where free gifts are offered, these will normally arrive separately from the machine via Royal Mail.
Standard Delivery: Orders under £25 are subject to a P&P charge calculated at checkout. Orders over £25 are delivered free of charge to mainland UK.
Premium Delivery: We also offer a 1st class and DPD express 1 working day from dispatch tracked delivery service which you can select at checkout. Please note that standard dispatch times still apply, however we do prioritise these orders.
Our courier partners are generally DPD, Fedex, DHL and Royal Mail. For machine orders, you will be notified by email or text message with tracking information, delivery date and time slots once your item(s) have left the warehouse. Deliveries outside of mainland UK may take longer to arrive.
If you have specific delivery instructions, please add this to your order as a Note at the shopping cart page or get in touch.
Secure and Signed for Deliveries:
COVID-19 - Items now do not need to be signed for, contactless delivery is standard.
Orders must be signed for and can be delivered to your home, a neighbour or place of work as specified at checkout. You can also change your delivery when in transit to collect from a local collection point with DPD. Valid ID and DPD reference will be required at a collection point.
If your delivery has not arrived as expected or you have missed the delivery more than once your parcel may be returned. Please contact us to rearrange delivery.
Please note that some machine models are sent out in full colour packaging so if buying for a gift, please consider using a collection point or a neighbour to take in your parcel if you do not wish for the contents to be seen. If you require black wrapping, please request this when placing your order and we will do our best to accommodate.
If there has been an issue with your delivery or there is any damage on the outer box or internal item, please inform us within 72 hours of delivery so we are able to raise a dispute with our carriers. Claims made of delivery issues outside of this time may not be able to be escalated.
Please see our Returns Policy
30 day home trial:
Please see our 30 day trial policy