FREE UK mainland Delivery
During our Black Friday Sale we have extra staff and courier collections to our warehouse in order to dispatch and deliver products as soon as possible. Due to the extremely large volume of products being shipped throughout the sale and pressures on delivery networks, please allow an extra 1-2 days for your order to be delivered than normal.
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Singer Sewing Machines & Overlockers
For all in stock machines we aim to dispatch same day if ordered before 1pm weekdays for delivery on the next working day. Weekend orders will be dispatched on the next working day.
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Adjustoform Dress Forms
We aim to keep most dress forms of popular design and size in stock for immediate dispatch (such as the popular Tailormaid models), however unless stated otherwise, products may be made to order in the UK. General lead time for made to order is 7-10 days for delivery.
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UK Mainland Delivery for all machines is Free of charge
Other destinations vary and will be calculated at checkout depending on order value.
Standard Delivery Policy
We offer FREE delivery for all in stock machine orders within the UK mainland. Please allow 1 to 2 working days for delivery. Please note that Northern Ireland, Scottish Highlands and Islands may take longer to arrive and a delivery charge will apply for these locations. We deliver with DPD, Fedex and Royal Mail.
We aim to dispatch in stock orders in 1 to 2 working days. At busy times such as sales periods or periods of high demand, dispatch times may take slightly longer.
Preordered machines: Please refer to your receipt for delivery times - estimated delivery times shown in the product title.
Ex Display machines: Please allow up to 3 working days for dispatch to allow for testing and quality control.
Parts & Accessories: We use Royal Mail, DPD and Parcelforce for parts orders. We offer delivery choices at checkout. Please note: If you order accessories with a machine, they may arrive separately via the post. Please allow 1 to 3 working days for your order to be dispatched.
Free Gifts & Promotional Items: Where free gifts are offered, these will normally arrive separately from the machine via Royal Mail.
Standard Delivery: Orders under £20 are subject to a P&P charge calculated at checkout. Orders over £20 are delivered free of charge to mainland UK.
Premium Delivery: We also offer a 1st class and express 1 working day from dispatch tracked delivery service which you can select at checkout. Please note that standard dispatch times still apply, however we do prioritise these orders.
Courier Information:
Our courier partners are generally DPD, Fedex, Parcelforce, DHL, Evri and Royal Mail. For machine orders, you will be notified by email or text message with tracking information, delivery date and time slots once your item(s) have left the warehouse. Deliveries outside of mainland UK may take longer to arrive.
If you have specific delivery instructions, please add this to your order as a Note at the shopping cart page or get in touch.
Failed Deliveries:
If your delivery has not arrived as expected or you have missed the delivery more than once your parcel may be returned. Please contact us to rearrange delivery.
Packaging:
Please note that some machine models are sent out in full colour packaging so if buying for a gift, please consider using a collection point or a neighbour to take in your parcel if you do not wish for the contents to be seen. If you require black wrapping, please request this when placing your order and we will do our best to accommodate.
Delivery Damage:
If there has been an issue with your delivery or there is any damage on the outer box or internal item, please inform us within 72 hours of delivery so we are able to raise a dispute with our carriers. Claims made of delivery issues outside of this time may not be able to be escalated.
Returns:
Please see our Returns Policy
30 and 90 day home trial:
Please see our trial policy